Thank You for visiting our store!

If you have a specific question about your order, email:
orders@cutoutandco.com

For general queries, gushy notes of love, or constructive feedback, email: 
hello@cutoutandco.com

We look forward to hearing from you!

 

How quickly do I get my order?

Orders generally ship within 1-3 business days via USPS Priority Mail and once shipped, take 2-3 days to arrive. If there's a delay with your order, we do our best to keep you informed. We are a small operation, so your patience is always appreciated. We do our best to shape 'em up and ship 'em out!

Can you expedite orders?

If you have a gift emergency (which is totally get by the way!) and you need your product sooner, we are happy to expedite your delivery sooner at an additional cost to you. We offer UPS and FedEx express shipping for the standard rates. All costs associated with expedited shipping are the sole responsibility of the customer. 

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.

• Items must be returned 14 days from the delivery date
  
• Full priced items may be returned for refund, exchange, or store credit
• All Items must be unused and not altered in any way in order to be accepted for exchange or credit
• Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item
• Cut Out & Co reserves the right to charge a 10% restocking fee on all returned items

Damaged or incorrect orders

Bummer! We do our best to make sure that our products are properly packaged and protected for shipping but occasionally, something goes wrong on the journey from us to you. Please contact us right away if your item (s) was damaged during shipping, there are missing, or incorrect items. Email us orders@cutoutandco.com

If we’ve sent you the wrong item or the item is damaged, we will take care of the return shipping and ship a replacement at no additional charge to you

If you believe your item was damaged in transit please keep all packing materials. 

Do you ship internationally?

Yes. We ship internationally.  Please read our international shipping policy below.

How quickly do I get my order?

Orders generally ship within 1-3 business days via USPS First Class International. The “average” transit time for International delivery is about 2-5 weeks, however shipping times vary greatly depending on your location, the time of the year, and your local postal service.In some cases it can take up to 6 weeks for your order to be delivered. It just depends on customs.

Because of this, we can not give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders.

*Tracking information is not available for international orders.

Do I have to pay Custom & Duty Fees?

Depending on your country, additional customs charges, fees, or taxes may be due when you receive your package. You are responsible for these fees and they are not included in the item and shipping price.

What is your return policy?

We are unable to offer exchanges for our international customers due to duties complications.

All international orders are FINAL SALE.